Credit and Collections Administrator - Edmonton or Calgary
14605 118 Ave NW, Edmonton, AB T5L 2M7, Canada ● 4001 16a St SE, Calgary, AB T2G 3T5, Canada Req #372
Monday, August 15, 2022
Gateway Mechanical currently has an exciting opportunity for a Credit & Collections Administrator!
At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways. Founded in 1968, Gateway Mechanical is a privately-owned company that has established itself as a leader in the commercial and industrial refrigeration, heating, and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal, and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is available for every project and service call.
The Credit &Collections Administrator is responsible of the collection of accounts receivables, monitoring of customer accounts, and providing timely and effective solutions of any collection issues.
Collection of account receivables;
Escalation of billing and collection issues to Credit & Collections Analyst or Controller for further action;
Update customer record in the ERP system, ensuring a high level of data integrity;
Identify all customer accounts that have become past due by analyzing monthly receivables compared to the payments received;
Contact customers to seek payment, and monitor the progress of payment;
Maintain customer files in the ERP system;
Respond to internal and external customer inquiries;
Minimum 1 year of customer service experience;
Previous experience in collections, with proven success in collecting on overdue accounts is an asset;
Post-secondary education would be considered an asset;
Experience in dispute and conflict resolution;
Customer centric attitude; and
Excellent organization and prioritization skills.
Perks of Working at Gateway
Extended Health Care
Health Care Spending Account
Employee Assistance Program
Paid Vacation Time
Hybrid Work Schedule
Safe Work Culture
Great Team Environment
The Future is Bright. Come Grow with Us!
If you are a current student or recent graduate (within the last 6 months), and would like to be considered for future job placements with the Construction New Talent Program, please submit your information, proof of enrollment, and a resume.
While we help facilitate the hiring of students and recent graduates for WIL placements, all hiring decisions are made directly by the employer.